Checklist Driver

Type

Case

Solution

Skenario 1

Barang dikirim tidak sesuai pesanan (beda warna/model/type)

1. Minta customer membuktikan order tidak sesuai (melalui web LG.com)
2. Apabila terbukti order tidak sesuai dengan barang yang dikirim, maka SAP membawa kembali barang tanpa menutu order, status Undelivered (dengan notes)
3. Apabila customer tidak bisa membuktikan, pihak SAP tetap meminta barang diterima dulu dan customer diarahkan untuk menghubungi CS LG

Klaim cost :

1. Apabila packaging dan barangnya berbeda klaim ditanggung LG
2. Apabila packaging dan labelnya berbeda maka ditanggung 50% oleh SAP, 50% oleh Pantos

Skenario 2

Customer meminta pindah alamat saat pengiriman berlangsung

1. Konfirmasi ke pihak LG/Pantos
2. apabila di konfirmasi bisa maka diantarkan sesuai lokasi yang baru, apabila tidak, maka barang dikembalikan terlebih dahulu/sesuai arahan pihak LG

klaim cost :

1. ketika barang kembali ke lokasi SAP maka ada charge tambahan untuk biayanya 2. apabila langsung maka masih free

Skenario 3

Saat pre call/confirm call tidak ada feedback dari customer

1. Pihak SAP melaporkan kepada Pantos/LG
2. Apabila sampai jam 5 sore masih tidak ada respon maka akan dilakukan reschedule

Skenario 4

Barang defect secara visual setelah unboxing barang

1. Melakukan repacking dan membawa kembali ke tempat SAP
2. Mengkonfirmasi ke pihak LG/Pantos tanpa menyelesaikan orderan
3. Membawa barang ke gudang Pantos/arahan lain dari pihak LG

Skenario 5

Customer tidak merasa memesan

1. Follow up ke pihak LG dan Pantos setelah mendapat konfirmasi dari customer via precall dan menunggu arahan dari pihak LG

Skenario 6

Customer menolak karena defect (issue dari SAP)

1. Mengupdate status menjadi undelivered
2. Pihak SAP meminta klaim sesuai dengan kerusakan
3. Tidak ada biaya yang ditagihkan dari pihak SAP

Location

Packaging

Delivery stages

Action by SAP

Documentation

Remark

Warehouse origin (Factory) / CIBINONG

Box

Pick up

X

Take a photo at the time of loading goods and send it to the group

X

Street

Box

Transport

X

X

Please instruct the driver to drive the truck carefully (avoid the vibration and fruction during transport)

DC Courrier Jakarta

Box + Bubble wrap + wrapping + Wooden box

Transit

Repacking the goods by bubble wrap and wooden packing

X

1 Koli = 6 Carton

Aircraft

Box + Bubble wrap + wrapping + Wooden box

Transport

X

X

X

DC Courrier Batam

Pallet

Transit

Unpacking the wooden packing and bubble wrap, replaced by pallet

Take a photo and send it to the group (before and after palletized)

X

Street

Pallet

Transport

X

X

Please instruct the driver to drive the truck carefully (avoid the vibration and fruction during transport)

Warehouse destination (Factory)

Pallet

Receiving

X

Take the photo at the time of loading goods and send it to the group and as evidence at AWB

Receiving

❶ DON'T MIX CARTON PARTS NUMBER (GEN 3.0 AND GEN 4.0)

❷ PLEASE CREATE AWB BASED ON TYPE OF GOODS (GEN 3.0 AND GEN 4.0)

❸ PLEASE SEND THE REPORT OF ACCEPTANCE AFTER GOODS ARE RECEIVED BY THE END USER (PLEASE PUT PHOTO, SIGN, TOTAL GOODS, AND GOOD CONDITION)

❹ LABEL GEN 4.0 WILL BE CHETTA INSULATION SHEET 200 x 19 MM

❺ DELIVERY OF GEN 4.0 NEED PALLET (THERE IS RE-PALLETIZED PROCESS AT BATAM BEFORE DELIVERY TO PEGATRON)

❶ DON'T MIX CARTON PARTS NUMBER (GEN 3.0 AND GEN 4.0)

❷ PLEASE CREATE AWB BASED ON TYPE OF GOODS (GEN 3.0 AND GEN 4.0)

❸ PLEASE SEND THE REPORT OF ACCEPTANCE AFTER GOODS ARE RECEIVED BY THE END USER (PLEASE PUT PHOTO, SIGN, TOTAL GOODS, AND GOOD CONDITION)

❹ LABEL GEN 4.0 WILL BE CHETTA INSULATION SHEET 200 x 19 MM

❺ DELIVERY OF GEN 4.0 NEED PALLET (THERE IS RE-PALLETIZED PROCESS AT BATAM BEFORE DELIVERY TO PEGATRON)